Skip to content For retailers and manufacturers, AI isn’t just a back-office tool, it’s becoming the frontline of customer experience. AI automation represents the largest operational transformation opportunity since e-commerce itself. In this workshop, Bence shows operations, CX, and digital teams how to build AI and automation strategies that drive measurable business impact while preserving the trust customers expect.
Through live sessions, participants will explore hybrid customer service models that combine AI-powered bots with human oversight, ensuring faster responses without compromising empathy. They’ll learn how to design personalised recommendations using order data to increase sales and loyalty, while also establishing ROI frameworks that weigh efficiency gains against reputational risks.
We’ll design comprehensive automation strategies covering inventory intelligence, dynamic pricing optimization, supply chain resilience, and predictive customer lifecycle management. Participants will build hybrid operational models where AI handles pattern recognition and optimization while humans focus on strategy and relationship building. The program culminates in an implementation blueprint, giving teams a staged rollout plan tailored to enterprise realities. Delivered through interactive online workshops, live build breakouts, and ongoing Slack/email AI surgeries, participants will also receive a strategy report to anchor their next phase of transformation.
Browse other workshops in our catalogue that may be of interest:
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