Sarah Heffron is an operating model strategist and senior operational leader with more than 20 years’ experience, helping CEOs and leadership teams see how their organisation actually works and understand what it genuinely means to redesign it for AI. She has designed and led operating model, governance and commercial transformation programmes across global product operations, multinational client business units and enterprise revenue models, working at the scale where a change to one process ripples through hundreds of people and multiple markets.
In 2026 she completed the MIT programme in Applied Agentic AI for Organisational Transformation. She writes The Operating Model Dispatch and is a named contributor to the forthcoming UKAI trade association’s national industry guide on AI’s impact on people.
1:1 Executive Coaching on Operating Model & AI Transformation Change Enablement and Adaptive Capability Commercial, Governance, & Operating Model Transformation Advisory Education & Training Operating Model Diagnostics & Redesign Public Speaking & Thought Leadership Sarah Heffron is an operating model strategist and senior operational leader with more than 20 years’ experience, helping CEOs and leadership teams see how their organisation actually works and understand what it genuinely means to redesign it for AI. She has designed and led operating model, governance and commercial transformation programmes across global product operations, multinational client business units and enterprise revenue models, working at the scale where a change to one process ripples through hundreds of people and multiple markets.
In 2026 she completed the MIT programme in Applied Agentic AI for Organisational Transformation. She writes The Operating Model Dispatch and is a named contributor to the forthcoming UKAI trade association’s national industry guide on AI’s impact on people.
1:1 Executive Coaching on Operating Model & AI Transformation Change Enablement and Adaptive Capability Commercial, Governance, & Operating Model Transformation Advisory Education & Training Operating Model Diagnostics & Redesign Public Speaking & Thought Leadership