Experiments In Artificial Intelligence

There’s a question we keep hearing in one form or another, usually from the top of the organisation rather than the middle of it: we rolled out the AI training, so why hasn’t anything actually changed? The training was well attended or the training was mandatory and the feedback was

What can leaders do when a promising AI pilot has not changed everyday work? An AI pilot can look promising at launch. A few people find useful applications, training attendance is good and the tools are available. Weeks later, however, most of the organisation is working much as it did